Privacy Policy
At Tuba Auto Fixer, your privacy is extremely important to us. We are committed to being transparent about how we handle your data when you visit our website (tubaautofixer.ae) or use our auto repair services in Sharjah, United Arab Emirates.
This Privacy Policy explains, in detail, the information we collect, how it is used, and your rights under UAE law. We know legal documents can feel complicated, so we’ve written this in clear, simple language.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.
1. Who We Are
Tuba Auto Fixer is a trusted provider of car repair and maintenance services located in Industrial Area 13, Sharjah, UAE. We specialize in:
Mechanical Repairs: Engine diagnostics, transmission servicing, and suspension work.
Electrical Repairs: Wiring, alternators, batteries, and other vehicle electrical systems.
AC Repairing: Cooling system inspections, refrigerant refills, and AC unit repairs.
Computer Programming: Vehicle ECU programming, diagnostic software, and troubleshooting.
General Vehicle Servicing: Oil changes, filter replacements, brake inspections, and more.
We serve customers across Sharjah and the UAE, both individuals and businesses, and we believe that protecting your data is part of providing reliable, professional service.
2. Information We Collect
We may collect different types of personal and non-personal data depending on how you interact with us.
a. Information You Provide Voluntarily
When you contact us, request a quote, or book a service, you may provide:
Full name
Phone number and email address
Vehicle information (make, model, year, registration number)
Location for vehicle pickup or service (if applicable)
Any specific notes about the repair or issue
b. Information Collected Automatically
When you browse tubaautofixer.ae, we automatically collect technical data such as:
IP address
Browser type and version
Device information (desktop, tablet, or mobile)
Pages you visit and the time spent on each
How you found our site (e.g., from Google search “car repair Sharjah” or social media)
c. Cookies and Tracking Data
Our website uses cookies to remember preferences, analyze website traffic, and support SEO performance. See Section 6 for a detailed explanation.
3. Why We Collect Your Information
We collect information for legitimate business reasons, including:
Service Delivery
To schedule appointments, diagnose vehicle problems, and carry out repairs efficiently.Customer Communication
To confirm bookings, respond to inquiries, and provide updates about ongoing services.Marketing and Offers
To send reminders for regular maintenance, seasonal promotions, or discounts (only if you opt in).Website Optimization & SEO
To improve our website’s visibility for terms like auto repair Sharjah, car AC repair UAE, and vehicle diagnostics Sharjah, helping customers find us more easily online.Legal & Safety Obligations
To comply with UAE laws and ensure the security of our services.
4. Legal Basis for Processing Personal Data
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, we process personal data based on:
Consent (when you submit your details through forms).
Contractual necessity (when providing requested car repair services).
Legitimate interest (such as improving site performance).
Legal obligations (such as retaining records for UAE commercial law).
5. How We Use Your Data
We may use your personal data in several ways:
Booking & Scheduling: To confirm appointments for mechanical, electrical, or AC repairs.
Service Records: To keep track of past services for warranty and customer support.
Customer Support: To resolve complaints or answer questions quickly.
Marketing: To send service offers relevant to auto maintenance in Sharjah.
Analytics: To understand how customers find us (e.g., via “vehicle repair UAE” searches).
6. Cookies & Tracking Technologies
Cookies are small text files stored on your device. We use:
Essential Cookies: Required for website functionality.
Preference Cookies: Save your choices (like language or location).
Performance Cookies: Collect data about site usage to improve user experience.
Marketing Cookies: Help us advertise to people interested in car servicing UAE.
You can disable cookies in your browser, but this may affect site functionality.
7. Data Sharing & Disclosure
We never sell your information. However, we may share it with:
Trusted service providers (web hosting, payment processors, analytics tools).
Legal authorities if required under UAE law.
Business partners only with your explicit consent (e.g., insurance claim assistance).
8. Data Storage & Retention
We store your information securely using encrypted systems. Retention periods vary:
Service records: kept for as long as required under UAE business law.
Contact form submissions: typically retained for up to 12 months.
Marketing data: retained only while you remain subscribed.
9. Data Security
We use:
Firewalls and encryption for stored data.
Restricted access for employees handling customer data.
Regular system audits.
No system is 100% secure, but we continuously update measures to reduce risks.
10. Your Privacy Rights
As a user, you have the right to:
Request a copy of your personal data.
Ask for corrections or updates.
Request deletion of your data (subject to legal requirements).
Withdraw consent for marketing at any time.
To exercise these rights, contact us at enquiries@tubaautofixer.ae.
11. Privacy by Service Type
Different services may involve different types of data:
Mechanical Repairs: We may store vehicle details and service history.
Electrical Repairs: Diagnostic information may be logged for warranty.
AC Repairs: Customer location data may be needed if pickup is requested.
Computer Programming: Vehicle ECU or software information may be stored temporarily for service records.
12. International Data Transfers
While we are based in Sharjah, some data may be processed or stored in servers outside the UAE, depending on third-party tools we use (e.g., Google Analytics). We ensure that such transfers comply with UAE data protection requirements.
13. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect information from minors. If you believe a child has provided us with data, please contact us for immediate removal.
14. Third-Party Links
Our website may link to car part suppliers, auto industry resources, or partner workshops. We are not responsible for their privacy policies. Always review their terms before sharing data.
15. SEO & Analytics
To better serve customers searching for “car repair Sharjah” or “auto maintenance UAE”, we use tools like Google Analytics. These services collect anonymous traffic data such as:
Which search terms brought you to our site.
Which pages are most visited.
How long visitors stay on our site.
This helps us improve our visibility and services.
16. Updates to this Policy
We may update this Privacy Policy to reflect changes in our services, technology, or UAE law. Updates will be posted here with a new effective date.
17. FAQs About Privacy at Tuba Auto Fixer
Q1: Do you share data with insurance companies?
Not unless you explicitly authorize us, for example when making a repair claim.
Q2: Can I request deletion of my car’s service history?
We may be required by UAE commercial law to retain service records for a certain period, but we will delete personal details not legally required.
Q3: Will disabling cookies affect my experience?
Yes, some features like remembering your preferences may not function properly if cookies are disabled.
Q4: Do you use customer photos or testimonials?
Only with your explicit consent.
18. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights:
Tuba Auto Fixer
Industrial Area 13, Industrial Area, Sharjah, United Arab Emirates
📞 +971567971064
✉️ info@tubaautofixer.ae
