Welcome to Tuba Auto Fixer. These Terms & Conditions (“Terms”) apply to your use of our website (tubaautofixer.ae) and all auto repair and maintenance services we provide in Sharjah, United Arab Emirates.

By accessing our website, booking an appointment, or using our services, you agree to follow these Terms. If you do not agree, please do not use our site or services.

We recommend that you read this document carefully, as it explains your responsibilities as a customer and our responsibilities as your service provider.

1. About Tuba Auto Fixer

Tuba Auto Fixer is based in Industrial Area 13, Sharjah. We provide a wide range of auto repair and vehicle maintenance services in the UAE, including:

• Mechanical Repairing – engine diagnostics, suspension, brakes, and transmission repairs.

• Electrical Repairing – batteries, alternators, lighting, and wiring systems.

• AC Repairing – cooling systems, refrigerant refills, and AC unit maintenance.

• Computer Programming – vehicle ECU programming, troubleshooting, and diagnostics.

• General Auto Servicing – oil changes, filters, inspections, and tune-ups.

We are committed to delivering quality services while protecting your rights as a customer.

2. Eligibility & Use of Website

• You must be at least 18 years old to use our website or book services.

• You agree to use our website and services only for lawful purposes.

• You may not attempt to hack, disrupt, or misuse tubaautofixer.ae.

• All text, images, logos, and service descriptions on our website are owned by Tuba Auto Fixer and cannot be copied without permission.

3. Booking & Appointments

• Appointments can be made online, by phone, or in person.

• All bookings are subject to availability.

• Customers are responsible for providing accurate vehicle information (make, model, year, registration number, and issue).

• Tuba Auto Fixer reserves the right to refuse or cancel any booking where false or misleading information is provided.

• Customers must bring their vehicles to the workshop at the scheduled time unless a pickup service is agreed upon.

4. Service Terms

When you book with us, you agree to the following:

• Repairs are carried out based on diagnostics performed by our technicians and the information you provide.

• Estimates are not final. Prices may change if additional issues are discovered during the repair process.

• Service completion times are estimates and may vary depending on the complexity of the job and availability of parts.

• If genuine spare parts are not available in the UAE market, compatible alternatives may be recommended.

5. Payments

• Payments can be made in cash, bank transfer, or approved electronic methods.

• Full payment is due upon completion of service, unless a different arrangement is agreed in writing.

• For large repairs, a deposit may be required before work begins.

• Failure to pay may result in refusal of future services and legal action under UAE law.

6. Refunds & Cancellations

• Service fees are non-refundable once work has started.

• Deposits may be refunded only if you cancel before work begins.

• If a part is ordered specifically for your vehicle, cancellations may not be eligible for a refund.

• If we are unable to complete a repair due to reasons beyond our control (such as unavailable parts), we may issue a partial refund.

7. Warranties

• Certain repairs and parts come with a limited warranty, the details of which will be shared at the time of service.

• Warranties cover only the specific part or repair performed, not unrelated issues.

• Warranties are void if:

  • The vehicle is misused or neglected.

  • Repairs are modified or tampered with by third parties.

  • Normal wear and tear causes the issue.

8. Customer Responsibilities

By using our services, you agree to:

• Provide accurate information about your vehicle and its issues.

• Authorize our team to test and diagnose the vehicle.

• Pick up your vehicle promptly once repairs are completed.

• Follow maintenance recommendations provided by our team.

• Not hold Tuba Auto Fixer responsible for damages resulting from ignoring maintenance advice.

9. Insurance Claims

• If repairs are to be covered under insurance, customers must provide proper documentation.

• Insurance approvals are the responsibility of the customer and insurer, not Tuba Auto Fixer.

• We may assist in processing insurance claims but are not responsible for claim approval or denial.

10. Liability Disclaimer

While we strive to provide high-quality services, Tuba Auto Fixer:

• Is not responsible for indirect damages such as loss of income, business downtime, or inconvenience caused by vehicle issues.

• Cannot guarantee uninterrupted website availability or error-free operation.

• Is not responsible for third-party links or services accessed through our website.

• Is not liable for delays caused by parts shortages, supplier delays, or external circumstances.

11. Intellectual Property

All content on tubaautofixer.ae, including text, images, graphics, and service descriptions, is the intellectual property of Tuba Auto Fixer. Unauthorized use is prohibited.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy. This explains how we collect, use, and protect your personal information.

13. Governing Law & Disputes

• These Terms are governed by the laws of the United Arab Emirates.

• Any disputes shall fall under the exclusive jurisdiction of the courts of Sharjah, UAE.

• If a part of these Terms is found unenforceable, the remaining provisions will still apply.

14. Changes to Terms

We may update these Terms at any time to reflect changes in our services, technology, or UAE law. Updates will be posted here with a new effective date.

15. Service-Specific Terms

a. Mechanical Repairs

We provide estimates before work begins, but actual costs may vary if further mechanical issues are found during the process.

b. Electrical Repairs

Due to the complexity of modern vehicle electrical systems, some repairs may require additional parts or specialized diagnostics.

c. AC Repairs

Cooling system issues may require multiple checks. Customers must authorize refrigerant refills and related work.

d. Computer Programming

ECU programming or diagnostics may temporarily require access to stored vehicle data. We do not retain this data after service is completed.

16. SEO-Friendly Notice

By booking with us, you acknowledge that Tuba Auto Fixer is a trusted provider of car repair and auto servicing in Sharjah, UAE. We continuously update our terms to reflect best practices in the auto repair industry and UAE compliance.

17. FAQs

Q1: What happens if my repair takes longer than expected?
Delays may occur due to parts availability or additional issues discovered. We will keep you informed and update estimates.

Q2: Do you use original parts?
We aim to use genuine or high-quality parts. If originals are not available, we may recommend alternatives.

Q3: Can I bring my own spare parts?
Yes, but we are not responsible for the quality or performance of customer-supplied parts.

Q4: Do you provide pickup and drop services?
Pickup/drop may be available upon request in certain Sharjah areas, subject to additional charges.

Q5: Can I claim a refund if I’m unhappy with the repair?
Refunds are not provided for completed services. However, warranty coverage may apply depending on the repair.

18. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Tuba Auto Fixer
Industrial Area 13, Industrial Area, Sharjah, United Arab Emirates
📞 +971 056 7971064
✉️ info@tubaautofixer.ae